Topgolf has named Erin Chamberlin its new chief operating officer (COO), effective July 22. Chamberlin joins the company from Penn Entertainment Inc., where she has served as SVP of regional operations since 2019.
In her new role at Topgolf, Chamberlin will reportedly be responsible for the company’s globally owned and operated venue experience, including the Player experience, operations, technology, food and beverage, supply chain, and culinary operations.
Chamberlin will join Topgolf’s executive leadership team and report to CEO Artie Starrs.
“Erin’s extensive background as a leader in one of the most complex and dynamic hospitality categories will be a great benefit to all of us at Topgolf,” said Starrs. “We’re fortunate to have found a leader who has the expertise for the role and embraces our brand’s playful spirit as we further strengthen and solidify the unique Topgolf experience we deliver to Players.”
Chamberlin comes to Topgolf with over 20 years of experience operating large, consumer-facing organizations. While at Penn, she oversaw operations for nine of the company’s casinos in the U.S., supervised Penn’s horse racing operations and was the chair of the Penn Women’s Resource Group. Before Penn, she held various operations leadership roles with Caesars Entertainment at Horseshoe Baltimore, Planet Hollywood Resort and Casino Las Vegas, Horseshoe Hammond and Caesars Atlantic City.
“As a Topgolf player myself, I’m beyond excited for the opportunity to bring my gaming entertainment experience into the modern golf space,” Chamberlin said. “It’s an exciting time to join the brand, and I look forward to working with the accomplished teams responsible for the day-to-day success of our venues and Player experience.”
Chamberlin graduated from the University of Virginia and received her MBA from Duke University’s Fuqua School of Business. The Baltimore Sun recognized her on its “25 Women to Watch” list, the Baltimore Business Journal named her on its “Enterprising Women” list, and she received the Women in Gaming Leader of the Year Award in 2018.
Images courtesy Topgolf
